It's very frustrating, but unfortunately, it happens often, and every business owner deals with it—late payments of invoices. Invoices have a due date by which they must be paid.
Send a reminder
Check and change reminders
To make it easier for you to contact late payers, you can easily send reminders and send a warning through InformerOnline. These are standard emails that remind customers to make their payments.
The messages for these reminders and warnings are already pre-set for you, but it is highly recommended that you review their content and adjust the tone to match your company’s style.
To review the settings of these messages, follow the steps below:
Navigate to Settings in the left-hand menu;
Choose Exhortations;
Open to check a reminder type:
Herinnering;
Aanmaning;
Pre incasso;
Incasso.
Check and change if needed:
Subject document: The title you'll see on the pdf;
Subject e-mail;
Message: E-mail message the customer will receive;
Days after due date: Specify how many days after the due date the reminder should be sent. Tip: Avoid setting this to "0" to prevent a reminder being sent unnecessarily if the payment is made on the due date.
Save to apply the changes.