When a direct debit is automatically withdrawn, it is possible that the debit is unauthorized. In that case, you can reverse the debit so the money is returned to your account. This help item explains how to register such a reversal.
Since the invoice is linked to the debit withdrawal, the invoice is marked as Paid. To register the reversal and cancel the payment, follow these steps.
The purchase invoice is now marked as paid due to the direct debit. The invoice is likely automatically linked to the withdrawal by the Bank Robot to register the payment.
To process a reversal follow the steps below:
Navigate to Bank/Cash in the left-hand menu;
Locate the reversal transaction;
Click on the Purchase tab, find the purchase invoice, and click on it;
The purchase invoice will now be linked to the transaction;
The amount of the purchase invoice will be reversed, so remove the minus sign from the line;
The transaction is now balanced with the line. Click Save;
The reversal is now registered, and the purchase invoice is once again open.;