It's very frustrating, but unfortunately, it happens often, and every business owner deals with it—late payments of invoices. Invoices have a due date by which they must be paid.

To make it easier for you to contact late payers, you can easily send reminders and send a warning through InformerOnline. These are standard emails that remind customers to make their payments.

The messages for these reminders and warnings are already pre-set for you, but it is highly recommended that you review their content and adjust the tone to match your company’s style.

To review the settings of these messages, click on "Settings" in the menu on the left, then go to "Exhortations" under "Sales." In this overview, you'll see a Herinnering, Aanmaning, Pre incasso, and Incasso.

The 'Herinnering, Aanmaning, and Pre incasso' have corresponding email messages. Click on "Herinnering" and, if desired, adjust the text in the field behind "Message."

Also, check the number of days behind "Days after due date." The number of days you enter here also acts as a control when you send the reminder (or send warning). When you want to send a reminder, InformerOnline will check if the set number of days has already passed. If it has, you can send the reminder; if not, you're too early, and you'll need to wait a bit longer.

You can adjust the number of days according to your own preference, except for the 'Incasso'.

Then click "Save" to save the changes.

Perform this check and make any necessary changes for the two dunning letters as well. Once you've done this, you can start using this messaging.

After reviewing the settings, you can send reminders by selecting "Reminders" in the menu on the left.