When you signed up for your payment account, you chose a 6-digit passcode. Remember your passcode, as it may be needed for sensitive transactions. You'll also use it to log in if you haven't set up biometric authentication.
If you forget your 6-digit passcode, you can reset it on your mobile device. The process involves choosing a new passcode and verifying your identity.
You’ll be directed to verify your identity using one of the following methods, determined automatically based on your identification status:
Path A: Face match or face and ID document match if you've previously verified your identity using your mobile device.
Path B: Unique key verification if you haven't yet verified your identity for your payment account.
Resetting your passcode
To reset your passcode, follow the steps below:
Log in to the Swan Web Banking environment;
When asked to confirm it’s really you, click Confirm;
Biometrics activated: you'll automatically be asked to sign in with biometrics. If you still want to reset your passcode, click Confirm with passcode.
When asked for your 6-digit passcode, click Forgot passcode;
Click Reset to reset your passcode;
Create your new 6-digit passcode and click Next;
Tip: Use a unique passcode for your payment account and keep it safe. Avoid using the same passcode for multiple online accounts;
Re-enter your passcode and click Confirm;
Click Verify my identity, then follow the prompts to verify your identity by using the face and ID document match or the unique key verification.