If a sale unexpectedly does not go through, you often create a credit invoice. If the invoice has not yet been paid, Informer automatically offsets the credit invoice against the original invoice. Unfortunately, this is not always the case. The invoice may already have been paid. In that case, you need to actually refund the credit invoice.

One of the conveniences of Informer is creating collection and payment batches for your sales or purchase invoices. But what if, for any reason, you have created a credit note for a sales invoice and want to include it in the collection batch so you don't have to transfer it manually?

In Informer, unfortunately, you cannot create a collection batch for a credit sales invoice. After all, you need to pay the invoice, so there is no need to collect anything from your customer.

However, you can create a payment batch for this credit invoice. This works the same way as creating a collection batch. Check the checkbox of the credit invoice and select 'Payment batch' under 'Select action'.

You can then download the batch and submit it to your bank.