There are various reasons why you might need to stop your card's use, such as loss, damage, fraud, or a significant card delivery delay. Blocking your card ensures that it can't be used without your approval.
Based on the situation, you have two choices for stopping your card: temporary or permanent blocking.
Block your card
Temporarily blocking your card
You might temporarily block your card if you're investigating unauthorized transactions, or if you've misplaced it and aren't sure if it's lost for good. When you temporarily block your card, you can unblock it and use it again if you find the card later.
To temporarily block your card, follow the steps below:
Log in to the Swan Web Banking environment;
Select Cards in the left-hand menu;
Select Physical card and click Temporarily block;
The virtual representation of your physical card will display the word Blocked.
Unblocking your card
Log in to the Swan Web Banking environment;
Select Cards in the left-hand menu;
Select Physical card and click Unblock;
Consent to unblock your card on your mobile device;
After your card is unblocked, click View PIN for your PIN;
To complete the card unblocking process, you must insert your card and enter your correct PIN at an ATM—you do not need to withdraw money.
Permanently blocking your card
In cases of fraud, theft, or significant delays in card delivery, you can choose to permanently block your card. After you've permanently blocked your card, you can request a replacement.
To permanently block your card, follow the steps below:
Log in to the Swan Web Banking environment;
Select Cards in the left-hand menu;
Select Physical card and click Permanently block;
In the popup, select the reason for permanently blocking your card, then click Permanently block;
Consent to permanently block your card on your mobile device;
The virtual representation of your physical card will display the words Permanently blocked.
Order a replacement card
Log in to the Swan Web Banking environment;
Select Cards in the left-hand menu;
Select Physical card and click Order new card;
In the popup, verify or modify your shipping address, then click Validate;
Consent to the new card order on your mobile device;
You'll receive the new payment card within a few weeks.