It’s possible that you may have a receipt with both 21% VAT and 6% or 0% VAT. When processing the payment, you’ll need to split it accordingly.
Split a receipt
To split a receipt, follow the steps below:
Navigate to Bank/Cash in the left-hand menu;
Find a transaction with a grey label and open it;
In the Receipts tab, find the corresponding receipt and select it;
If you need to allocate the receipt across multiple general ledger accounts, the receipt must be split. To split a receipt, click on the scissors icon
next to the item;
Enter the rest of the information;
Save to process the payment;
The label of the transaction will change from Grey to Green;
The status of the receipt will be updated to Processed.