Recurring orders are recurring SEPA transfers that you can schedule daily, weekly, or monthly. This help item guides you through the process of scheduling and canceling a recurring order.
Recurring payment order
Schedule a recurring payment order
Only members with permission to make payments can send a SEPA transfer.
To schedule a recurring order, follow the steps below:
Log in via the Web Banking environment of Informer Money;
Go to Transfer in the menu on the left;
Click + New transfer;
Choose Recurring order;
Enter the name of the beneficiary and IBAN and click Continue;
Enter the details of the transfer, such as the amount and the optional custom label and reference, and then click Continue;
Set your transfer frequency (daily, weekly, or monthly) and set the date and time for your first transfer, and then click Continue;
Optional: You can enable the End date option to specify an end date and time for your recurring transfers.
Authorize scheduling your recurring order using your mobile device;
You will receive a message that your recurring order has been approved and is being processed.
Cancel a recurring payment order
Sometimes you need to cancel a recurring order for various reasons. It is important to know how to cancel it to prevent extra transactions and manage your payments. Follow these steps to cancel your recurring order.
Please note that even if you cancel your recurring order, orders that are already being processed will still be processed.
To cancel a recurring order, follow the steps below:
Log in via the Web Banking environment of Informer Money;
Go to Transfer in the menu on the left;
Click on the item to view or cancel the recurring order;
Click Cancel;
Click Cancel recurring order;
Your recurring order will be shown as Cancelled on the Recurring orders tab.