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How do I activate my physical payment card?

Floris Stigter avatar
Written by Floris Stigter
Updated over 2 weeks ago

As an added security measure, your card needs to be activated before it can be used for online and contactless payments.

Activate the physical payment card with the identifier

To activate your physical card using the Web Banking app, follow the steps below:

  1. Log in to the Swan Web Banking environment;

  2. Select Cards in the left-hand menu;

  3. Select Physical card

  4. Click Activate, which triggers a popup to appear;

  5. Enter the Identifier, a 10-digit number found on the back of your card, then click Activate;

  6. Consent to the card activation on your mobile device;

  7. Congratulations! Your physical card has been activated.

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